1. Scope of Services

1.1 We provide premium domain name registration, domain renewal, registrar transfer services, NVMe SSD web hosting, professional email hosting, SSL certificates, website security solutions, and related technical support.

1.2 All Services are provided in strict accordance with the Internet Corporation for Assigned Names and Numbers (ICANN) policies, domain registry regulations, and applicable local and international laws.

2. Domain Registration

2.1 Domain name registrations are processed on a first-come, first-served basis. We do not guarantee successful domain registration or availability until your payment has been processed, cleared, and confirmed by the registry.

2.2 You are required to provide accurate, complete, and current WHOIS contact information as mandated by ICANN rules. Failure to maintain accurate registration records may result in the immediate suspension or cancellation of your domain name.

2.3 Domains are registered for fixed annual terms (typically ranging from 1 to 10 years) and must be renewed prior to their expiration date to preserve ownership and active service.

3. Domain Renewal and Expiration

3.1 Timely renewal of domain registrations is the sole responsibility of the Customer.

3.2 While we may send courtesy renewal reminders via email, we assume no liability for the non-receipt or filtering of these notifications.

3.3 Failure to renew a domain name prior to its expiration date will cause:

• Immediate service interruption for all associated domain-related services, including websites, web hosting, and email accounts.
• The domain entering a registry-defined Grace Period (where applicable).
• Additional redemption and restoration fees if renewed after the Grace Period.
• Permanent deletion of the domain by the registry if it is not restored before the Redemption Period ends.

3.4 does not guarantee the recovery of any expired or deleted domain names.

4. Domain Status Definitions

To help you manage your domain names, here are the standard lifecycle status definitions:

• Active: The domain is registered, verified, and fully functional on our network.
• Hold (Registrar/Registry Hold): The domain is temporarily disabled due to verification issues, administrative disputes, or unpaid invoices.
• Suspended: The domain and associated services are inaccessible due to acceptable use policy violations, system abuse, or legal requests.
• Expired: The registration term has ended, and services are offline pending immediate renewal.
• Removed/Deleted: The domain has been purged from the registry database and is open for public registration by any party.

5. Hosting Services

5.1 NVMe web hosting accounts are provided to host websites, email services, databases, and general online content in accordance with our specific hosting plan features.

5.2 Shared and dedicated server resources (such as bandwidth, storage, CPU, RAM, and disk I/O) are subject to the allocations and limits of your selected plan.

5.3 We reserve the right to suspend, throttle, or restrict hosting services if your account exceeds allocated quotas or impacts server stability and network performance.

5.4 hosting accounts must not be used for:

• Spamming, unsolicited email bulk sending, phishing, or malware distribution.
• Hosting illegal materials, intellectual property or copyright infringement, or hate speech.
• Hosting adult content without our explicit prior written approval.

6. Suspension of Hosting

We reserve the right to suspend web hosting services immediately and without prior notice under the following circumstances:

• Outstanding or overdue payments on active service invoices.
• Any breach of this Agreement, the Acceptable Use Policy, or server usage rules.
• Security vulnerabilities, hacking incidents, malware infections, or excessive resource spikes originating from your site.
• Orders or directives issued by legal, law enforcement, or regulatory authorities.

Please note that account suspension does not relieve you of your accrued payment obligations.

7. Termination of Hosting

Web hosting services may be permanently terminated if:

• You fail to resolve outstanding violations within seven (7) days of receiving a formal notice.
• You repeatedly violate our Acceptable Use Policy or terms of service.
• Invoices remain unpaid for thirty (30) days past the initial due date.
• Legal, regulatory, or administrative requirements mandate permanent service closure.

Upon service termination:

• All hosted files, databases, configurations, and email messages are permanently deleted and cannot be recovered.
• Active domain names will default to standard registry expiration and deletion procedures.
• No refunds will be issued for any remaining unused portion of your billing cycle.

8. Removal and Data Deletion

8.1 Once a domain name is deleted or a web hosting account is removed, all associated backups, configurations, databases, and assets are permanently purged.

8.2 does not guarantee data recovery after deletion. Customers are solely responsible for generating, managing, and maintaining their own off-site backups.

9. Service Expiration

9.1 Hosting plans expire automatically at the end of the billing cycle unless renewed via payment before the expiration date.

9.2 A courtesy seven (7) day Grace Period may be offered for late hosting payments, subject to the conditions of your specific plan.

9.3 Following the expiration of the service and any grace period, the account will be placed into Suspension, followed by permanent removal and server data purging after thirty (30) days of non-payment.

10. Customer Responsibilities

To ensure continuous and secure service, you agree to:

• Keep your client account portal contact details and email address accurate and up to date.
• Ensure all hosted domain names and website content comply with relevant local and international laws.
• Generate and store independent local backups of your websites and email databases.
• Settle all service invoices promptly before the specified due dates.

11. Limitation of Liability

Under no circumstances shall be held liable for:

• The loss or deletion of a domain name due to registration expiration or unauthorized transfers.
• Loss of user files, databases, or email communications due to account suspension, termination, or hardware failure.
• Any indirect financial loss, business disruption, or damages resulting from network downtime, service interruptions, or third-party actions.

12. Amendments

We reserve the right to amend these Terms of Service at any time. The updated Agreement will be published directly on our website. Your continued use of Services following updates constitutes explicit acceptance of the amended terms.

13. Governing Law

This Agreement is governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of these Services shall be subject to the exclusive jurisdiction of the courts located in Mangaluru, Karnataka.

14. Coupon Usage Policy

14.1 When a discount or promotional coupon code is applied to any invoice, that purchase becomes completely non-refundable. By applying a coupon, you acknowledge and accept that no refunds will be issued for the associated hosting or domain services.

14.2 If you register or transfer a domain name using a promotional coupon code and wish to activate the domain instantly, kindly purchase a web hosting plan for at least one (1) year.

14.3 Delayed Activation (Promotional Coupons): Certain promotional coupons may apply a delayed activation period to eligible services. When such a coupon is used, the purchased service will remain in a pending state until the specified activation period expires. The remaining activation time is displayed in the customer dashboard after purchase. By using a promotional coupon, the customer acknowledges and agrees to this delayed activation period. The activation delay is part of the promotional offer and does not constitute a failure to deliver the purchased service.

• Coupon Terms: Promotional coupons may include additional conditions such as delayed activation, limited availability, usage restrictions, or other promotional requirements. These conditions are disclosed during the purchase process and form part of the coupon terms.
• Refund & Chargeback: Orders placed using promotional coupons that include a delayed activation period are not eligible for refunds or chargebacks solely due to the activation delay, as the delay is an accepted condition of the promotional offer. Initiating a chargeback before the activation period ends may result in suspension or cancellation of the associated order and account, subject to applicable law.
• Customer Acknowledgement: By completing the purchase, the customer confirms that they have read, understood, and accepted the promotional coupon terms, including any applicable delayed activation period.