1. Overview & Refund Process

Thank you for partnering with . We understand that selecting the right web hosting plan is critical for your website's performance and success, and we want you to be completely satisfied with your purchase. However, due to the operational nature of provisioning server configurations and domain name services, please carefully review our refund policies below.

After receiving your formal cancellation and refund request through the billing portal, our accounting department will review the request. Please allow at least seven (7) business days for us to inspect and process your request. Once approved, refunds typically take 7 to 15 working days to appear in your original payment account. You will receive an automated email notification once the refund has been successfully completed.

2. Important Notes & Eligibility Limits

To prevent abuse and keep our web hosting prices competitive, the following rules govern all refund requests:

• One Refund Per Customer: Refunds are strictly limited to one (1) refund per customer. Multiple hosting services or secondary account sign-ups are not eligible for refunds.
• Terms of Service Violations: Refunds will not be granted for any accounts closed, suspended, or terminated due to Terms of Service (TOS) or Acceptable Use Policy violations.
• Upgrades and Downgrades: Service upgrades, plan downgrades, or billing cycle modifications on existing products are non-refundable. Customers assume full responsibility for active plan changes.
• Domain Names: All domain name registration fees, domain transfers, and annual domain renewals are strictly non-refundable.
• Account Credit: Purchases made using your account credit balance are non-refundable.
• Secondary Orders: No refund will be provided if you own an active service and place a new order for a separate service category. The standard "No Refund" restriction applies to all secondary purchases.
• Performance Verification: Refunds will not be granted if our technical team determines that your hosting service is operating correctly and is free of technical faults.
• Abuse Suspensions: Refunds are instantly voided if your hosting account is suspended or terminated due to operations such as:
  • Email marketing, bulk mailing campaigns, or outgoing email abuse.
  • System misuse or running resource-intensive scripts that impact node stability.
  • Hosting illegal, inappropriate, or immoral materials.
  • Excessive system overuse (exceeding disk or CPU resource allocations).

3. Taxes and Administrative Processing Fees

3.1 All applicable governmental taxes, card processing convenience charges, and checkout transaction fees are strictly non-refundable.

3.2 Depending on your checkout payment method, the following administrative processing charges will be deducted from the total refund amount:

• Indian Payment Gateways: A 20% refund processing fee applies to INR cards, net banking, or UPI refunds.
• PayPal / International Gateways: A 40% refund processing fee applies to international PayPal and card transactions.

4. Refund Guarantees by Hosting Service

Our refund windows vary based on the specific hosting plan category and contract term. Please refer to the trial eligibility details below:

Web Hosting Plans (Shared, WordPress, and Cloud Hosting)

Reseller Tiers (Reseller, Master Reseller, and Alpha Reseller Hosting)

Dedicated Servers, VPS hosting & Domain Registration

• Dedicated Hardware Servers: Strictly non-refundable. Dedicated CPU (AMD/Intel) and custom hardware arrays involve high upfront provisioning costs.
• Virtual Private Servers (VPS Hosting): Strictly non-refundable. Virtualized slots are deployed immediately to nodes upon check-out.
• Domain Names: Strictly non-refundable. Domain registration fees are sent to the registry immediately upon checkout.

5. Coupon Usage and Domain Activation Policies

5.1 If a discount or promotional coupon code is applied to any invoice, that purchase becomes completely non-refundable. By using a coupon code, you acknowledge and agree that no refund will be issued for the associated service.

5.2 If you purchase or transfer a domain name using a promotional coupon code and wish to activate the domain instantly, kindly purchase a web hosting plan for at least one (1) year.

5.3 Delayed Activation (Promotional Coupons): Certain promotional coupons may apply a delayed activation period to eligible services. When such a coupon is used, the purchased service will remain in a pending state until the specified activation period expires. The remaining activation time is displayed in the customer dashboard after purchase. By using a promotional coupon, the customer acknowledges and agrees to this delayed activation period. The activation delay is part of the promotional offer and does not constitute a failure to deliver the purchased service.

• Coupon Terms: Promotional coupons may include additional conditions such as delayed activation, limited availability, usage restrictions, or other promotional requirements. These conditions are disclosed during the purchase process and form part of the coupon terms.
• Refund & Chargeback: Orders placed using promotional coupons that include a delayed activation period are not eligible for refunds or chargebacks solely due to the activation delay, as the delay is an accepted condition of the promotional offer. Initiating a chargeback before the activation period ends may result in suspension or cancellation of the associated order and account, subject to applicable law.
• Customer Acknowledgement: By completing the purchase, the customer confirms that they have read, understood, and accepted the promotional coupon terms, including any applicable delayed activation period.

6. Billing Inquiries & Questions

We want to ensure your web hosting experience is positive. If you have questions about this policy, or if you need help from our billing team to resolve account inquiries, feel free to contact us:

• Phone Support:+91 87774 91198
• Billing Email:[email protected]

If you have any active technical issues, database scaling questions, or need site migration assistance, our support engineers are available 24/7/365 to assist you!