1. Data We Collect

When you create an account, purchase hosting services, or request help tickets, we collect the following types of information:

• Account Details: Name, email address, corporate name, address, and login credentials.
• Payment Information: Billing records, credit card metadata tokens, and invoice tracking data. We do not store raw credit card numbers.
• Connection Logs: IP address, browser headers, system interactions, and session metadata used for security audits.

2. How We Use Your Data

We process your data strictly to deliver top-tier cloud hosting infrastructure, which includes:

• Provisioning hosting packages, managing server resource quotas, and domain registrations.
• Alerting you of service outages, security notices, and outstanding invoices.
• Answering technical support tickets and troubleshooting database performance errors.
• Preventing server abuse, spamming, phishing, and fake profile registration.

3. Data Sharing Policies

We do not sell, rent, or trade your user data with marketing advertisers. Your information is shared only under these requirements:

• Infrastructure Providers: Domain registries (e.g. ICANN WHOIS database rules) and server license modules (e.g. cPanel, WHMCS).
• Payment Gateways: Secure processors (like Stripe or PayPal) to validate transactions and process refunds.
• Compliance: Regulatory or law enforcement entities when required by subpoena or security investigation.

4. Security Safeguards

We prioritize network and application layer safety. We use industry-standard security protocols to defend your data, including TLS/SSL encryption on all dashboards, regular security audits, isolated user control containers, and encrypted billing metadata protocols.

5. Your GDPR and Privacy Rights

Under global data protection laws (including GDPR), you retain the following rights regarding your user profile information:

• The right to view and export the database records we store about your account.
• The right to request the modification or correction of inaccurate profile fields.
• The right to close your client area profile and request the deletion of non-billing historical logs (right to be forgotten).

To exercise any of these privacy rights, please open a support inquiry with our Compliance Team.